Community Manager, New Development

Cardinal Group Companies•Town of Vestal, NY

1d•$90,000 - $100,000

About The Position

The New Development Community Manager manages all phases of onsite operations during lease-up and development, including personnel, leasing, maintenance, finances, administration, and risk management. The role protects, maintains, and enhances the value of the community while maximizing residents’ living experience by directing and coordinating overall operational activities. The position establishes leasing benchmarks and marketing plans, supports grand openings and local partnerships, monitors market trends and competition, and works toward financial and operational goals. It oversees daily activities across safety, maintenance, marketing, leasing, loss prevention, and facility upkeep; manages operating cash flow and leasing strategy; reviews financial results and receivables; maintains accurate records; coordinates revenue collection; and contracts for and supervises goods and services. The manager leads onsite maintenance, office, and leasing teams and handles resident concerns related to repairs, rent, leases, and other matters. The role also participates in required Cardinal U training and monitors team participation.

Requirements

Four years of property management experience.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Ability to solve problems with a positive, innovative approach.
Ability to present ideas clearly and concisely, and to negotiate, persuade, and adjust opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member, including while working remotely or at a distance.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time management and organizational skills.
Neat, professional appearance.
Strong client relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to access all interior and exterior areas of the property and amenities and work outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver office products and supplies weighing up to 20 pounds.
Ability to perform routine local travel as needed.

Nice To Haves

Experience with Entrata property management software is preferred.

Responsibilities

Establish leasing benchmarks and strategic marketing plans to achieve budgeted occupancy goals during lease-up and stabilization.
Plan and implement grand opening events, develop partnerships with local businesses and contractors, and build brand awareness through marketing outreach.
Analyze market trends, competition, and other factors and adjust marketing strategy to remain competitive.
Maintain a positive, professional, and client-oriented attitude with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep.
Manage cash flow requirements and leasing strategy to develop operating income for the property.
Analyze and produce monthly financial statements, including budget variances, cash management, and receivables collection strategies.
Maintain complete and accurate community files and records, including finalized audits to verify lease data in management software.
Coordinate the collection and documentation of revenues in accordance with resident lease obligations.
Engage and contract vendors, supervise required goods and services, and approve invoices.
Lead onsite maintenance technicians, office staff, and leasing team members.
Manage resident relations, including repair and maintenance requests, rent charges, lease issues, and other concerns.
Participate in Cardinal U training as required and monitor team members’ participation.