Community Manager, New Development

Cardinal Group Career•Vestal, NY

About The Position

The New Development Community Manager is responsible for managing all phases of onsite operations during lease-up and development, including personnel, leasing, maintenance, finances, administration, and risk management. The role protects, maintains, and enhances the value of the community while maximizing residents’ living experience through effective direction and coordination of overall operational activities. The position establishes leasing benchmarks and marketing strategies, supports grand openings and local partnerships, analyzes market conditions, and works toward occupancy, financial, and operational goals. It oversees daily property functions, financial reporting and cash management, records and lease data, revenue collection, vendor services, staff leadership, and resident relations. The role reports to the Portfolio Manager. The work takes place inside and outside apartment buildings and throughout the property, including amenities, with frequent exposure to weather and other potentially unpleasant or hazardous outdoor conditions. The position requires regular hand use, speaking and hearing, standing, walking, reaching, climbing, stooping or squatting, and access to all interior and exterior areas. The Team Member must be able to work outdoors in varied weather and push, pull, lift, carry, or maneuver supplies weighing up to 20 pounds. Routine local travel may be required for property support, training, and meetings.

Requirements

Four years of experience in property management.
Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
Working knowledge of property management software.
Working knowledge of Microsoft Word, Excel, and the Google platform.
Ability to analyze monthly financial statements and prepare detailed budgets and operating forecasts.
Ability to identify deviations from financial plans, determine causes, and recommend action plans.
Strong written and verbal communication skills.
Ability to understand and carry out industry-specific written and oral directions.
Ability to solve problems with a positive, innovative approach.
Ability to present ideas clearly and concisely and to negotiate, persuade, and modify opinions to achieve organizational goals.
Ability to work independently as a project leader and as a team member, including while working remotely or at a distance.
Ability to work efficiently with accuracy, attention to detail, and follow-through.
Excellent time-management and organizational skills.
Neat, professional appearance.
Strong client-relations skills and previous supervisory experience.
Ability to embody Cardinal Culture and Cardinal’s Core Values.
Ability to use hands to finger, type, handle, or feel; talk and hear; stand, walk, reach, climb, stoop, or squat; access all areas of the property; work outdoors in varied weather; and maneuver supplies weighing up to 20 pounds.
Specific vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
Routine local travel may be required.

Nice To Haves

Entrata property management software experience is preferred.

Responsibilities

Establish leasing benchmarks and a strategic marketing plan to achieve budgeted occupancy goals during lease-up and stabilization.
Plan and implement grand opening events, develop partnerships with local businesses and contractors, and build brand awareness through marketing outreach.
Analyze market trends, competition, and other factors and adjust marketing strategy to remain competitive.
Maintain a positive, professional, client-oriented attitude with team members, residents, clients, and the public.
Improve community performance to meet or exceed annual financial and operational goals.
Direct day-to-day loss prevention, risk management, safety and security, maintenance, marketing, leasing, and facility upkeep activities.
Manage property cash flow requirements and leasing strategy to develop working income for operations.
Analyze and produce monthly financial statements, including budget variances, cash management, and receivables-collection strategies.
Maintain complete and accurate community files and records, including finalized audits and accurate lease data in management software.
Coordinate collection and documentation of revenues in accordance with residents’ lease obligations.
Engage, contract, supervise, and approve invoices for goods and services required to maintain the community.
Lead onsite maintenance technicians, office staff, and leasing team members.
Manage resident relations concerning repair and maintenance requests, rent charges, lease issues, and other resident concerns.
Participate in required Cardinal U training and monitor Team Member participation in Cardinal U.
Perform other related duties as assigned by the Team Leader.