Community Development Manager

North American Savings Bank • Kansas City, MO

5d

About The Position

The Community Development Manager supports North American Savings Bank’s Community Reinvestment Act (CRA) objectives by developing and maintaining partnerships with nonprofits, community groups, and other organizations serving low-to-moderate income (LMI) individuals and communities. The position is a visible representative of NASB in the community and helps identify and coordinate CRA community development opportunities, cultivate partnerships, facilitate financial education and community events, and support community development lending, investment, and service opportunities.

The role requires strong relationship-building, communication, public speaking, and facilitation skills; sound judgment; adaptability; and a demonstrated commitment to community service and impact. The manager supports the VP, CRA/Fair Lending Compliance Officer in implementing the Bank’s CRA community development strategy, goals, initiatives, and projects. Regular local travel throughout the Bank’s CRA assessment area is necessary, approximately 25%, and reliable transportation is required. The typical schedule is Monday through Friday, with flexibility for occasional evening or weekend community meetings, financial education sessions, and events.

Requirements

• Bachelor’s degree (BS/BA) from an accredited college or university, technical or trade school, or an equivalent combination of education, training, and relevant experience.
• Three or more years of experience in community development, nonprofit or community relations, banking or financial services, CRA, affordable housing, financial education, mortgage lending, compliance, or a related field.
• Exceptional verbal, written, interpersonal, and relationship-building skills.
• Ability to handle sensitive matters with tact, discretion, professionalism, and awareness of compliance and reputational risk.
• Strong public speaking, presentation, training, and group facilitation skills for varied audiences.
• Ability to build trusted relationships with nonprofits, community leaders, customers, internal partners, and other stakeholders, and to communicate community needs effectively.
• Sound judgment and professionally appropriate responses in unscripted or rapidly changing situations; diplomacy, problem-solving, and conflict-management skills.
• Strong organizational, time management, event-planning, marketing, and project coordination skills, including the ability to manage concurrent projects, relationships, events, and priorities with appropriate follow-through.
• Ability to work independently with minimal supervision and collaborate across departments.
• Ability to learn and administer platforms for community development tracking, volunteer coordination, event management, and reporting.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related business systems.
• Working knowledge of CRA, community development concepts, and the needs of LMI individuals and communities.
• General knowledge of banking products and services and the ability to connect community needs with Bank resources.
• Understanding of boundaries when discussing funding requests and other matters requiring formal approval.

Nice To Haves

• Residential mortgage origination, affordable lending, or first-time homebuyer experience.
• Current or recent federal NMLS registration in good standing, or ability to obtain and maintain required registration if future duties include mortgage loan origination.
• Professional communication skills in English and Spanish, particularly for community outreach, financial education, and partner engagement.
• Knowledge of nonprofits, community development programs, affordable housing, financial education, or related resources.
• Residential mortgage lending operations and/or sales experience, and knowledge of affordable housing lending.

Responsibilities

• Support the VP, CRA/Fair Lending Compliance Officer in implementing the Bank’s CRA community development strategy, goals, initiatives, and projects.
• Build and maintain relationships with nonprofits, community groups, housing organizations, and other stakeholders, emphasizing those serving LMI individuals and communities.
• Represent NASB professionally at meetings, events, workshops, coalitions, and other approved activities as a community ambassador.
• Conduct community listening sessions and partner meetings to assess needs and opportunities for lending referrals, investments, services, financial education, and technical assistance.
• Coordinate internal partners’ and departments’ participation in community outreach, financial education, events, and other community development initiatives.
• Develop, adapt, and maintain financial education curricula, presentations, and materials.
• Coordinate and facilitate in-person and virtual financial education, homeownership outreach, and other community development activities, including scheduling, logistics, materials, communications, and follow-up.
• Identify and perform initial due diligence on potential CRA-qualified charitable investments and in-kind support, and provide guidance on NASB’s proposal and funding processes within delegated authority.
• Maintain accurate and timely CRA monitoring and reporting records of partner interactions, financial education, services, events, referrals, proposals, and other activities.
• Help administer and maintain the Bank’s community development tracking system, including records of CRA-eligible investments and employee volunteer and CRA service hours.
• Assist with internal communications for employee volunteer opportunities, event sign-ups, and related activities.
• Use sound judgment, diplomacy, and discretion when representing NASB and responding to partners, including in immediate or unscripted situations.
• Perform other related duties and assigned projects.

Benefits

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan with a 50% employer match on the first 6% of the employee’s contribution.
• Paid time off, including 11 holidays, the employee’s birthday, and volunteer time.
• Exclusive mortgage and banking benefits.
• Employee referral bonuses.
• Internal training and development programs to help employees reach their career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level