Community Development Manager

NASB • Kansas City, KS

4d

About The Position

The Community Development Manager supports North American Savings Bank’s Community Reinvestment Act (CRA) objectives by developing and maintaining partnerships with nonprofits, community groups, housing organizations, and other organizations serving low-to-moderate income (LMI) individuals and communities. The position is a visible community representative for NASB and helps identify and coordinate community development (CD) opportunities, financial education, community events, and lending, investment, and service opportunities. The role calls for strong relationship-building, communication, public speaking, and facilitation skills; sound judgment; adaptability; and a demonstrated commitment to community service and impact.

The manager works with the VP, CRA/Fair Lending Compliance Officer to implement the Bank’s CRA CD strategy, goals, initiatives, and projects. The role coordinates community partnerships and outreach, delivers financial education and homeownership activities, supports potential CRA-qualified investments and in-kind support, and maintains records and tracking systems for CRA activities. It typically follows a Monday–Friday schedule, with flexibility for occasional evening or weekend community meetings, education sessions, and events. Regular local travel throughout the Bank’s CRA assessment area is approximately 25%, and reliable transportation is required.

Requirements

• Bachelor’s degree (BS/BA) from an accredited college or university, technical/trade school, or an equivalent combination of education, training, and relevant experience.
• Three or more years of experience in community development, nonprofit or community relations, banking or financial services, CRA, affordable housing, financial education, mortgage lending, compliance, or a related field.
• Exceptional verbal, written, interpersonal, and relationship-building skills.
• Ability to handle sensitive matters with tact, discretion, professionalism, and awareness of compliance and reputational risk.
• Strong public speaking, presentation, training, and group facilitation skills for varied audiences.
• Ability to build trusted relationships with nonprofits, community leaders, customers, internal partners, and other stakeholders, and communicate community needs effectively.
• Sound judgment and professionally appropriate responses to unscripted or rapidly changing situations.
• Strong diplomacy, problem-solving, and conflict-management skills.
• Strong organizational, time-management, event-planning, marketing, and project-coordination skills.
• Ability to manage concurrent projects, relationships, events, and priorities with appropriate follow-through.
• Ability to work independently with minimal supervision and collaborate across departments.
• Ability to learn and administer community development tracking, volunteer, event management, and reporting platforms.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and related business systems.
• Working knowledge of CRA, community development concepts, and the needs of LMI individuals and communities.
• General knowledge of banking products and services and the ability to connect community needs with Bank resources.
• Understanding of boundaries when discussing funding requests and other matters requiring formal approval.
• Ability to travel regularly throughout the Bank’s CRA assessment area (approximately 25%) and reliable transportation.
• Flexible availability for occasional evening or weekend community meetings, financial education sessions, and events.

Nice To Haves

• Residential mortgage origination, affordable lending, or first-time homebuyer experience.
• Current or recent federal NMLS registration in good standing, or ability to obtain and maintain required registration if future duties include mortgage loan origination.
• Professional communication skills in English and Spanish, particularly for community outreach, financial education, and partner engagement.
• Knowledge of nonprofits, community development programs, affordable housing, financial education, or related resources.
• Residential mortgage lending operations and/or sales experience and knowledge of affordable housing lending.

Responsibilities

• Support the VP, CRA/Fair Lending Compliance Officer in implementing the Bank’s CRA community development strategy, goals, initiatives, and projects.
• Build and maintain relationships with nonprofits, community groups, housing organizations, and other stakeholders, especially those serving LMI individuals and communities.
• Represent NASB at approved community meetings, events, workshops, coalitions, and other activities.
• Conduct community listening sessions and partner meetings to assess needs and opportunities involving lending referrals, investments, services, financial education, and technical assistance.
• Coordinate internal partners’ and departments’ participation in community outreach, financial education, events, and other CD initiatives.
• Develop, adapt, and maintain financial education curricula, presentations, and materials.
• Coordinate and facilitate in-person and virtual financial education, homeownership outreach, and other CD activities, including scheduling, logistics, materials, communications, and follow-up.
• Identify and conduct initial due diligence on potential CRA-qualified charitable investments and in-kind support; explain NASB’s proposal and funding processes without exceeding delegated authority.
• Maintain timely and accurate CRA monitoring and reporting records of partner interactions, financial education, services, events, referrals, proposals, and other activities.
• Help administer and maintain the Bank’s CD tracking system, recording CRA-eligible investments and employee volunteer and CRA service hours.
• Assist with internal communications about employee volunteer opportunities, event sign-ups, and related activities.
• Use sound judgment, diplomacy, and discretion when representing NASB and responding to partners, including in unscripted situations.
• Perform other related duties and projects as assigned.

Benefits

• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan with a 50% employer match on the first 6% of the employee’s contribution.
• Generous paid time off, including 11 holidays, the employee’s birthday, and volunteer time.
• Exclusive mortgage and banking benefits.
• Employee referral bonuses.
• Internal training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level