Community Branch Manager

First Interstate BancSystem•Belle Fourche, SD

1d•Onsite

About The Position

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, ensuring operational efficiency, and developing branch employees. The role typically oversees a branch or branches with deposits up to $100 million. The manager develops and maintains client relationships through a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. This position is located at the Belle Fourche, South Dakota branch. The manager coordinates access to financial services and products by referring clients to appropriate departments, manages client relationship management software and branch client relationships, and supports consumer and small-business deposit and lending needs. The role also ensures regulatory compliance, branch security, operational quality, and positive community relations. The manager leads one or more branches within a market, overseeing performance, employee engagement, and operational soundness. In collaboration with the Community Market Leader, the manager oversees employee selection, placement, performance, development, promotion, and termination, and coaches team members in lending and deposit account opening.

Requirements

High school diploma or GED.
4–6 years of banking industry experience, including supervisory or management experience.
Valid driver’s license.
Registered Mortgage Loan Originator status under the SAFE Act.
Ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate banking solutions.
Ability to identify client needs and recommend appropriate financial solutions.
Ability to meet the stated physical demands, with reasonable accommodations available as described.

Nice To Haves

Associate’s degree.
Consumer and small-business lending origination experience.
Notary certification.

Responsibilities

Deliver outstanding client service and achieve branch growth goals, operational efficiencies, and quality standards.
Facilitate integrated delivery of financial services and products by referring clients to the appropriate department or division.
Manage the effective use of client relationship management software, documenting activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
Process new consumer and small-business loan requests.
Follow bank policies, procedures, security requirements, and applicable regulations; complete required training.
Support positive community relations, participate in volunteer activities and financial education, and coordinate with other branches in the market.
Manage one or more branches, ensuring consistent performance execution, employee engagement, and operational soundness.
Oversee branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and build team proficiency in consumer and small-business lending and deposit account opening.
Perform other duties as assigned.