Community Branch Manager

First Interstate BancSystem•Nevada, IA

1d•Onsite

About The Position

The Community Branch Manager is responsible for outstanding client service, achievement of growth goals, operational efficiency, and development of branch employees, typically at a branch or branches with deposits up to $100MM. The role develops and maintains client relationships through a full suite of banking services, focusing on customer experience, digital utilization, and compliant sales practices. The manager oversees one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness. They manage branch employees’ selection, placement, performance, development, promotion, and termination in close collaboration with the Community Market Leader. The manager coaches employees and helps them build proficiency in consumer and small-business lending and deposit account opening. The role is based at the Nevada, Iowa branch. Typical work hours vary with scheduling and business needs, and travel is as needed.

Requirements

High school diploma or GED required.
4–6 years of banking industry experience, including supervisory or management experience, required.
Demonstrated ability to manage branch-level profit and loss, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Valid driver’s license required.
Registered Mortgage Loan Originator under the SAFE Act required within 30 days.
Ability to meet the role’s physical demands, including frequent hand and finger dexterity to use a computer keyboard and mouse, handling, hearing, standing, and talking; occasional lifting up to 25 pounds, sitting, and walking.
Regular and predictable attendance required.

Nice To Haves

Associate’s degree preferred.
Consumer and small-business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to appropriate departments or divisions.
Manage the effective use of client relationship management software, recording appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small-business credit cards.
Process new consumer and small-business loan requests.
Keep current with regulatory changes, follow bank policies and procedures and compliance requirements, and complete required annual or job-specific training.
Participate in and enforce branch security requirements in accordance with the bank’s security policy.
Ensure operational efficiency, compliance, and quality standards are met.
Model and foster First Interstate Bank’s corporate culture, vision, mission, and values; take personal initiative and set a positive example.
Participate in volunteer activities and financial education.
Promote positive community relations in the branch market and coordinate with other branches to support One First Interstate in the community.
Manage one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach employees, provide performance feedback and development, and ensure team members build proficiency in consumer and small-business lending and deposit account opening, including use of the dashboard to monitor and measure performance.
Perform other duties as assigned.