Senior Community Branch Manager

First Interstate BancSystem•Meridian, ID

1d•Onsite

About The Position

The Senior Community Branch Manager oversees sustainable growth, operational excellence, and team capability, typically at a branch or branches with deposits greater than $100 million. This is a producing role that develops and maintains client relationships using the full spectrum of banking services, with a focus on sales practices, risk management, and digital engagement. The manager leads one or more branches within a market, ensuring consistent performance, employee engagement, and operational soundness.

Requirements

High school diploma or GED required.
Seven to nine years of banking industry experience, including supervisor or management experience, required.
Demonstrated ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Valid driver’s license required.
Registered Mortgage Loan Officer under the SAFE Act required within 30 days.

Nice To Haves

Associate’s degree preferred.
Consumer and small business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products, referring clients to appropriate departments or divisions for customized lending, cash management, investment management, and other services.
Manage use of client relationship management software and record appropriate activities, incidents, referrals, and marketing.
Manage and grow the branch’s top client relationships through proactive outreach and relationship-building.
Identify and document referrals to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management, using 360 View.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Keep current on regulation changes, follow bank policies and procedures, comply with applicable regulations, and complete required training.
Demonstrate compliance with bank regulations for assigned job functions and responsibilities.
Participate in and enforce branch security requirements in accordance with the bank’s security policy.
Ensure operational efficiency, compliance, and quality standards are met.
Model and foster the bank’s corporate culture, vision, mission, and values; take initiative and set a positive example.
Participate in volunteer activities and financial education.
Support positive community relations and coordinate with other branches in the market to foster a unified presence in the community.
Manage one or more branches within a market and ensure consistent performance execution, employee engagement, and operational soundness.
Manage branch employee selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Coach and provide performance feedback and development; ensure team members build proficiency in consumer and small business lending and deposit account opening, including effective dashboard use to monitor performance.
Perform other duties as assigned.