Community Branch Manager

First Interstate•Nevada, IA

2d•Onsite

About The Position

The Community Branch Manager is responsible for delivering outstanding client service, achieving growth goals, maintaining operational efficiency, and developing branch employees, typically in a branch or branches with deposits up to $100 million. The role develops and maintains client relationships through a full suite of banking services, with a focus on customer experience, digital utilization, and compliant sales practices. The manager oversees one or more branches within a market, supporting consistent performance, employee engagement, and operational soundness. They manage branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader, and coach employees to build proficiency in consumer and small business lending and deposit account opening. This position is located at the Nevada, Iowa branch. Typical work hours vary based on scheduling and business need, and travel is as needed.

Requirements

High school diploma or GED required.
Four to six years of banking industry experience, including supervisory or management experience, required.
Demonstrated ability to manage branch-level P&L, interpret financial trends, and drive performance outcomes.
Strong understanding of digital banking capabilities, CRM utilization, and customer adoption strategies.
Ability to solve complex operational or client-related challenges using sound judgment, data interpretation, and risk-aware decision-making.
Skill in building trust, conducting quality conversations, identifying needs, and aligning customers with appropriate solutions across banking lines.
Demonstrated ability to identify client needs and recommend appropriate financial solutions.
Valid driver’s license required.
Registered Mortgage Loan Originator under the SAFE Act required within 30 days.
Regular and predictable attendance required.

Nice To Haves

Associate’s degree preferred.
Consumer and small business lending origination experience preferred.
Notary certification preferred.

Responsibilities

Facilitate integrated delivery of financial services and products, including customized lending, cash management, and investment management, by referring clients to the appropriate department or division.
Manage effective use of client relationship management software by recording appropriate activities, incidents, referrals, and marketing.
Manage and foster growth in the branch’s top client relationships.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Small Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound and proactive measures.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Process new consumer and small business loan requests.
Keep up to date on regulation changes, follow bank policies and procedures and compliance regulations, and complete required annual or job-specific training.
Demonstrate compliance with bank regulations for assigned functions and apply them to job responsibilities.
Participate in and enforce branch security requirements in accordance with the bank’s security policy.
Ensure operational efficiency, compliance, and quality standards are met.
Learn, demonstrate, and foster First Interstate Bank’s corporate culture; take personal initiative and serve as a positive example while embracing the bank’s vision, mission, and values.
Participate in volunteer activities and financial education, support positive community relations, and coordinate with other branches in the market to foster One First Interstate in the community.
Perform other duties as assigned.
Manage one or more branches within a market, ensuring consistent performance execution, employee engagement, and operational soundness.
Manage branch employees’ selection, placement, performance, development, promotion, and termination in collaboration with the Community Market Leader.
Provide coaching, performance feedback, and development; ensure team members build proficiency in consumer and small business lending and deposit account opening, including effective use of the dashboard to monitor and measure performance.