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A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable titles and products. The role also helps maintain an attractive, clean, and efficiently run store by unpacking and shelving deliveries, tidying displays, and operating registers with speed and professionalism. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration and support for colleagues, cheerful customer service, and a willingness to learn. The store is open from early mornings to late evenings every day, including weekends and most holidays. Employees may work in other stores when able and when support is needed across the wider Cluster. The position requires learning operational skills such as using registers, computers, tablets, programs, and other tools; merchandising and maintaining store presentation; processing and shelving deliveries; locating products using available information tools; supporting the café team when needed; and following loss-prevention and de-escalation procedures. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. As their expertise develops, Booksellers build knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives such as Monthly Picks, Book of the Year, Membership, preorders, products, and new releases. The role is expected to progress to Senior Bookseller as skills and mastery develop. Employees must comply with company policies and procedures.
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