Bookseller - Temporary

Barnes & Noble•Irvine, CA

18d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find appropriate titles and products. The role also supports attractive store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and serving customers at registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration and support for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. The position is part of a busy team and requires proficiency in store operations, technology, merchandising, register operation, receiving and shelving products, locating merchandise, and supporting the café team when needed. Booksellers also learn loss-prevention procedures and de-escalation techniques. As they gain experience, Booksellers develop knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand. They use this knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales initiatives and product releases. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work at other stores when able and when needed to support the wider Cluster. Booksellers are expected to comply with company policies and procedures and may advance to Senior Bookseller as they develop and demonstrate mastery of the role’s skills.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability needs associated with a store open early mornings to late evenings every day, including weekends and most holidays.
Positive, purposeful, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to develop and apply merchandising and visual merchandising skills.
Ability to operate a register competently and serve customers quickly and reliably.
Ability to support receiving, unpacking, and accurate shelving of deliveries.
Ability to find books and products using personal or colleagues’ knowledge, BookMaster, and available information tools.
Ability to support the café team when needed and learn loss-prevention procedures and de-escalation techniques.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, tidy displays, and help keep the store clean.
Unpack and shelve deliveries and maintain sections and backstock efficiently and accurately.
Operate registers quickly and reliably while providing professional customer service.
Use store technology and information tools to locate books and other products accurately.
Support the café team when needed.
Follow loss-prevention procedures, identify theft and problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build knowledge of books and other product categories and use it to maintain sections and assist customers.
Make book and product recommendations and support sales initiatives, memberships, preorders, key products, and new releases.
Comply with company policies and procedures.
Work in other stores when able and needed to support the wider Cluster.