Bookseller - Temporary

Barnes & Noble•Kentwood, MI

12d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports store operations by maintaining attractive displays, unpacking and shelving deliveries, keeping the store clean and organized, and operating registers to provide efficient, friendly service. Booksellers are expected to contribute positively to a busy team, learn store operations and product knowledge, and support the café team when needed. The position involves developing knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and newsstand products. Booksellers use this knowledge to maintain sections and backstock, make recommendations, and support sales initiatives such as monthly picks, Book of the Year, membership, preorders, and new releases. The position may involve working at other stores within the wider Cluster when able and needed. As skills and experience develop, the Bookseller is expected to progress toward the Senior Bookseller career step. The role requires compliance with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Bring a positive, energetic, hardworking, and reliable approach to assigned tasks.
Be supportive and considerate of colleagues and willing to help the team.
Provide cheerful, helpful customer service.
Show willingness and aptitude to learn new skills and store knowledge.
Be comfortable using varied technology, including registers, computers, tablets, programs, and other tools.
Develop effective merchandising and visual merchandising skills.
Be able to perform prolonged standing, repetitive bending, lifting, and substantial walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain store presentation, displays, cleanliness, and merchandising across books and other product categories.
Unpack and receive deliveries, then shelve products efficiently and accurately.
Operate registers quickly and reliably while providing professional customer service.
Use product knowledge and information tools, including BookMaster, to locate books and products.
Support the café team when needed.
Follow loss prevention procedures, use de-escalation techniques, identify theft or problematic behavior, and seek support as appropriate.
Build knowledge of books and other store categories to maintain sections and backstock and assist customers.
Make book recommendations and support sales objectives, promotions, memberships, preorders, and new releases.
Work collaboratively with colleagues and, when able and needed, support other stores in the Cluster.
Comply with company policies and procedures.

Benefits

Employee discount.
Employee Assistance Program (EAP).
Sick pay.
Paid time off, including paid maternity and parental leave, for employees scheduled 20 hours or more per week.
Company-paid holidays for employees scheduled 20 hours or more per week.
Transit benefit for employees scheduled 20 hours or more per week.
401(k) with company match for employees scheduled 20 hours or more per week.
Medical, dental, and vision benefits for employees scheduled 30 hours or more per week.
Healthcare and dependent care spending accounts for employees scheduled 30 hours or more per week.
Disability benefits and life insurance for employees scheduled 30 hours or more per week.
Tuition reimbursement for employees scheduled 30 hours or more per week.