Bookseller - Temporary

Barnes & Noble•Dubuque, IA

18d

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also contributes to attractive store presentation and efficient operations by unpacking and shelving deliveries, maintaining displays, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to work, consideration toward colleagues, cheerful customer service, and willingness to learn. They work as part of a busy team and develop proficiency in the operational competencies of a Barnes & Noble bookseller. The position involves using registers, computers, tablets, programs, and other tools; maintaining and presenting books and other merchandise; receiving and shelving deliveries; locating products using available information tools; assisting the café team when needed; and following loss-prevention procedures and de-escalation techniques. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster. As their experience develops, Booksellers build product knowledge across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. With demonstrated mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. They must comply with company policies and procedures.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling scheduling gaps when able.
Take a positive, energetic, purposeful, and reliable approach to assigned work.
Be supportive and considerate of colleagues and helpful to customers.
Demonstrate willingness and aptitude to learn new skills and knowledge.
Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
Perform physical activity including prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, including book displays and merchandise in gifting, toys, and other categories.
Operate registers quickly, competently, and reliably while providing professional customer service.
Receive and unpack deliveries and shelve merchandise efficiently and accurately.
Use product knowledge, colleagues, BookMaster, and available information tools to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior and store issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain store sections and backstock and make effective recommendations to customers.
Support sales objectives and promote products and new releases, including Monthly Picks, Book of the Year, Membership, and preorders.
Comply with company policies and procedures.
Support other stores when able and needed to assist the wider Cluster.