Bookseller - Temporary

Barnes & Noble•Kansas City, MO

18d•Onsite

About The Position

A Bookseller is an integral member of the bookselling team, welcoming customers, answering questions, and helping readers find books and other products. The role also supports the bookstore's presentation and efficient operation by unpacking and shelving deliveries, tidying displays, and operating registers in a quick, friendly, and professional manner. Booksellers are expected to demonstrate reliable attendance, flexibility, a positive and energetic approach, consideration for colleagues, cheerful customer service, and a willingness to learn. The role requires learning operational competencies such as using store technology, merchandising books and other product categories, processing sales, receiving and shelving deliveries, locating products, assisting the café when needed, and following loss-prevention and de-escalation procedures. Physical work includes prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may support other stores in the wider cluster when able and needed. As experience develops, Booksellers build knowledge across fiction, nonfiction, children's books, educational and specialty toys and games, hobbies and collectibles, music and movies, and the newsstand. They use that knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales initiatives and new releases. Booksellers are expected to comply with company policies and procedures and may progress to Senior Bookseller as they master the role.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store needs, including the ability to fill scheduling gaps when able.
A positive, purposeful, energetic, and reliable approach to assigned work.
A supportive and considerate approach to colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and acquire store knowledge.
Comfort and efficiency using technology, including registers, computers, tablets, programs, and other tools.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation and cleanliness, including displays and merchandising across books, gifts, toys, and other categories.
Operate registers quickly, competently, and professionally.
Support receipt and unpacking of deliveries and accurately shelve products.
Locate books and products using personal and colleague knowledge, BookMaster, and available information tools.
Support the café team when needed.
Understand and follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of books and other product categories to maintain sections and backstock and assist customers.
Make effective book recommendations and support sales objectives, including Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable and punctual attendance, respond flexibly to store scheduling needs, and support colleagues.
Comply with company policies and procedures.