Benefits Specialist Jobs

About The Position

Requirements

• Knowledge in customer service practices.
• Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
• Skills in professional written and verbal communication.
• Customer friendly, empathetic and patient.
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
• Ability to evaluate and make appropriate decisions (or determinations).
• Ability to access, maintain, review and interpret information.
• Ability to work independently as well as interacting with others on a team.
• Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
• One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
• A High School Diploma or GED.
• Driver's License Requirements (if driving is an essential function).
• Successfully pass background and reference check.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Working in a fast-paced office environment, assisting clients in-person and/or by telephone.
• Attending paid classroom training with on the job training (learning by doing).
• Providing excellent customer service in person to individuals and families facing challenging and personal situations.
• Collecting and gathering information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
• Completing the application process and interview process by entering data on a computer and accessing multiple screens while talking to individuals and families in person.
• Adhering to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities