Benefits And Eligibility Specialist (Eligibilty Interviewer)

Arizona Department of Administration•Phoenix, AZ

5d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, on the FAA Changes Team in Peoria, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. It is an in-person, on-site customer service position in a fast-paced office environment, assisting individuals and families by phone. Paid classroom training and on-the-job training are provided.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation across software applications, including Google Suite or Microsoft applications.
Strong written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks.
Complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.
If driving or using a vehicle is an essential job function, meet the stated driver’s license requirements.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Provide customer service by phone to individuals and families facing challenging and personal situations.
Gather information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens.
Meet agency standards in a high-volume office, including metrics for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.