BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Glendale, AZ

7d•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Family Assistance Administration at the Olive Field Office in Glendale, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance for Arizonans in need. It is an in-person, on-site position in a fast-paced, high-volume office, serving clients in person and by telephone. The successful candidate is motivated, makes sound decisions, works independently, and communicates effectively with clients. Paid classroom and on-the-job training are provided. The agency’s mission is to strengthen individuals, families, and communities for a better quality of life. Employees are expected to meet office standards measured by metrics, attendance, service levels, accuracy, and timeliness. The position pays $18.6159 per hour ($38,721.07 annually), at Grade 18. The posting closes November 9, 2026.

Requirements

Knowledge of customer service practices.
Knowledge of navigating software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient demeanor.
Computer experience, including typing and navigating multiple computer systems and screens while talking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass a background and reference check; employment is contingent on completion of this process and the agency’s ability to reasonably accommodate restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Complete paid classroom training and on-the-job training.
Provide excellent in-person customer service to individuals and families facing challenging and personal situations.
Gather information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens while interacting with clients.
Adhere to field-office standards for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.