Benefits and Eligibility Specialist (Eligibility Interviewer)

AZ Dept. of Economic Security•Page, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security (DES) is seeking an Eligibility Interviewer to help Arizonans access Nutrition Assistance, Medical Assistance, and Cash Assistance. In this customer-service role, you will assist individuals and families by phone, gather information, conduct interviews, and determine eligibility. The position is based in an in-office, high-volume call center and requires making decisions, working independently, multitasking, and communicating effectively with clients in challenging and personal situations. New employees attend paid classroom training and receive on-the-job training. Work is measured against agency standards, including metrics for attendance, service levels, accuracy, and timeliness.

Requirements

Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass background and reference checks.
Complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.
Knowledge of customer service practices.
Experience navigating software applications, including Google Suite or Microsoft.

Responsibilities

Assist individuals and families by phone in a call center environment.
Provide excellent, empathetic customer service to clients facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete the application and interview processes while entering data on a computer and accessing multiple screens.
Meet agency standards in a high-volume call center, including requirements for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Up to 12 weeks per year of paid parental leave for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.