BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Avondale, AZ

3d•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Family Assistance Administration in the Division of Benefits and Medical Eligibility. The role determines eligibility for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. It is an in-person, on-site position in a fast-paced field office, serving clients in person and by telephone. The position includes paid classroom training and on-the-job training. Employees provide customer service to individuals and families in challenging personal situations and work to agency standards for attendance, service levels, accuracy, and timeliness.

Requirements

Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing, navigating and using multiple computer systems and screens while talking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass a background and reference check; employment is contingent on completing the process and the Agency's ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.
Knowledge of customer service practices.
Knowledge of navigating software applications, including Google Suite or Microsoft.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Attend paid classroom training and participate in on-the-job training.
Provide customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete applications and interviews by entering data on a computer and accessing multiple screens while interacting with clients.
Meet agency standards measured by metrics for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants of diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.