BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Kayenta, AZ

8d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security in the Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Kayenta, Arizona location. This is an on-site, in-office customer service position determining eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families. The role serves individuals and families, including people facing challenging and personal situations, through in-person and telephone interactions. Paid classroom and on-the-job training are provided. The stated salary is $18.6159 per hour ($38,721.07 annually).

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Successfully pass background and reference checks; employment is contingent on completion and the agency's ability to reasonably accommodate restrictions.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide excellent in-person and telephone customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens while speaking with clients by phone.
Meet agency standards for metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.