BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Casa Grande, AZ

2d•Onsite

About The Position

The Arizona Department of Economic Security (DES) is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Casa Grande Field Office in Casa Grande, Arizona. The position determines eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance for Arizonans in need. It is performed 100% in an office setting and involves assisting individuals and families face to face in a field office. The role includes paid classroom training and on-the-job training. The successful candidate will be motivated, service-oriented, able to make decisions, work independently, multitask in a fast-paced environment, and communicate effectively with clients. The role requires providing customer service to people facing challenging and personal situations and meeting field-office standards for metrics, attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation across software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Independent problem-solving, analytical, and decision-making skills for complex field-office issues.
Ability to evaluate and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Successfully pass a background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
One year of eligibility-review experience or one year of customer-service experience is listed as ideal.
A high school diploma or GED is listed as ideal.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
A high school diploma or GED.

Responsibilities

Assist individuals and families face to face in a field office.
Attend paid classroom training and on-the-job training.
Provide excellent in-person customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens.
Adhere to field-office standards for metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
Ten paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.