Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Avondale, AZ

1d•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Avondale Field Office. The role determines eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. It is an in-person, on-site position in a fast-paced office environment, assisting clients face-to-face and by telephone. Paid classroom training and on-the-job training are provided. The position requires collecting and reviewing information, interviewing applicants, completing application and interview processes using a computer and multiple screens, and making eligibility determinations. The specialist provides customer service to individuals and families in challenging and personal situations and works to agency standards for service levels, accuracy, timeliness, attendance, and other performance metrics.

Requirements

Knowledge of customer service practices.
Knowledge of navigating software applications, including Google Suite or Microsoft products.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Successfully pass a background and reference check; employment is contingent on completion and the agency’s ability to reasonably accommodate any restrictions.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Provide customer service to individuals and families facing challenging and personal situations.
Collect and gather information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens.
Meet agency standards in a high-volume field office, including metrics for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.