Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Glendale, AZ

14h•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Olive Field Office in Glendale, Arizona. The role determines eligibility for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. It is an in-person, onsite position in a fast-paced office environment, assisting clients in person and by telephone. Paid classroom and on-the-job training are provided. The specialist interviews individuals and families, gathers information, completes application and interview processes using a computer and multiple screens, and explains eligibility requirements. The position calls for independent decision-making, effective client communication, and adherence to field-office standards for attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Ability to navigate computer software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others as part of a team.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Provide customer service to individuals and families facing challenging and personal situations.
Collect and gather information through interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens.
Adhere to agency standards for attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.