Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Lakeside, FL

4d•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, in Lakeside, Arizona. This is an on-site, in-office position helping Arizonans determine eligibility for Nutrition Assistance, Medical Assistance, and Cash Assistance, including Temporary Assistance to Needy Families. The role involves assisting clients in person and by telephone in a fast-paced office environment and providing quality customer service to individuals and families in challenging, personal situations. The position includes paid classroom and on-the-job training. Interviewers gather and review information, complete application and interview processes, and enter data using a computer and multiple screens. They must follow agency standards for attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Ability to navigate computer software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient manner.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
High school diploma or GED.
Successfully pass background and reference checks.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.

Responsibilities

Provide customer service in person and by telephone to individuals and families.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by phone, entering information on a computer and accessing multiple screens.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS)
Long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child
Deferred compensation plan
Wellness plans
Tuition reimbursement stipend opportunities
Infant at Work Program
Rideshare and public transit subsidy
Career advancement and employee development opportunities