Benefits And Eligibility Specialist (Eligibility Interviewer)

Arizona Department of Administration•Chandler, AZ

11h•Onsite

About The Position

The Benefits and Eligibility Specialist (Eligibility Interviewer) works for the Arizona Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, at the Chandler Field Office. This in-person, on-site role determines eligibility for Arizonans seeking Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The position is full-time, 40 hours per week, and includes paid classroom and on-the-job training. The specialist assists clients in person and by telephone in a fast-paced, high-volume office. They collect information, conduct interviews, complete applications, enter data using multiple computer screens, and explain eligibility requirements and available resources. Work is evaluated against agency standards for attendance, service levels, accuracy, and timeliness.

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation in software applications, including Google Suite or Microsoft applications.
Professional written and verbal communication skills.
Customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while talking with a client by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Successfully pass a background and reference check.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or using a vehicle is an essential job function, meet the stated driver’s license requirements.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
High school diploma or GED.

Responsibilities

Assist clients in person and by telephone in a fast-paced office environment.
Attend paid classroom training and on-the-job training.
Provide customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete application and interview processes by entering data on a computer and accessing multiple screens.
Meet agency standards in a high-volume field office for metrics, attendance, service levels, accuracy, and timeliness.
Review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources as part of the interview process.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
Ten paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.