BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Tucson, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security is hiring a Benefits and Eligibility Specialist (Eligibility Interviewer) for the Division of Benefits and Medical Eligibility, Family Assistance Administration, at the St. Mary's Hospital location in Tucson, Arizona. This on-site, in-office role is employed by the State of Arizona, not the hospital. The employee must follow hospital rules and policies regarding annual and mandatory vaccinations, testing, and screenings. The specialist determines eligibility for Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The role involves customer service and interviewing clients who may be facing challenging and personal situations, while working independently in a fast-paced office environment. Paid classroom and on-the-job training are provided. Compensation is listed as $18.6159 per hour ($38,721.07 annually).

Requirements

Knowledge of customer service practices.
Knowledge of computer navigation and software applications, including Google Suite or Microsoft products.
Professional written and verbal communication skills.
A customer-friendly, empathetic, and patient approach.
Computer experience, including typing and navigating multiple computer systems and screens while speaking with clients by phone.
Core math skills, including addition, subtraction, multiplication, and division.
Ability to evaluate information and make appropriate decisions or determinations.
Ability to access, maintain, review, and interpret information.
Ability to work independently and interact with others on a team.
Ability to review and explain eligibility requirements to applicants from diverse backgrounds and guide them to resources.
Successfully pass background and reference checks.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Comply with hospital rules and policies concerning annual and mandatory vaccinations, testing, and screenings.

Nice To Haves

One year of experience performing eligibility reviews or one year of customer service experience.
A high school diploma or GED.

Responsibilities

Assist clients in person and/or by telephone in a fast-paced office environment.
Provide customer service to individuals and families facing challenging and personal situations.
Collect information and conduct interviews to determine eligibility for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete applications and interviews by entering data on a computer and accessing multiple screens while speaking with clients by phone.
Meet agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Attend paid classroom training and on-the-job training.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
Ten paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.