HR Shared Services Specialist - Benefits Operations (Tier II)

Medtronic•Minneapolis, MN

4d•$64,000 - $96,000•Hybrid

About The Position

The HR Shared Services Specialist delivers employee support for benefits, leave, disability, and related HR programs while ensuring accurate transaction processing, strong data integrity, and a positive employee experience. The role partners across HR, Payroll, and external vendors to resolve issues, administer programs, support compliance activities, and identify opportunities to improve processes, systems, and service delivery. The position is based at Medtronic’s headquarters in Minneapolis, Minnesota, and follows a flexible work model with four days onsite and one day remote per week. The HR Shared Services Team delivers scalable, high-quality support through standardized HR processes and cross-functional partnerships, with a focus on continuous improvement, automation, and process excellence.

Requirements

High school diploma or equivalent and 2+ years of experience in employee benefits, leave administration, disability programs, or HR service delivery processes, or an advanced degree.
Experience administering employee benefits, leave, or disability-related transactions.
Experience using HRIS and case management or benefits administration systems.
Experience working with confidential employee information while maintaining data accuracy and compliance.

Nice To Haves

Experience in an HR shared services environment supporting benefits and leave administration in a Tier II capacity.
Experience administering U.S. benefits and leave programs, including ERISA, HIPAA, COBRA, FMLA, and ACA processes.
Experience with Workday, Microsoft Excel, and Microsoft Power Automate for reporting, workflow optimization, and automation.
Experience partnering with benefits carriers, third-party administrators, payroll teams, and external vendors to resolve complex employee issues.
Experience with process improvement initiatives, system testing, and creating standard operating procedures, knowledge articles, or process documentation.

Responsibilities

Administer U.S. health and welfare benefit programs, including medical, dental, vision, life insurance, AD&D, FSA, and HSA.
Process employee benefit enrollments, qualifying life event changes, terminations, and related transactions accurately and on time.
Administer disability and leave programs, including STD, LTD, FMLA, and company leave policies.
Serve as an escalation point for employee and manager inquiries about benefits, leave, disability, and time-off programs.
Partner with HR, Payroll, vendors, and third-party administrators to research, resolve, and communicate complex cases.
Audit transactions, records, and system data to support compliance, data integrity, and accurate processing.
Generate reports and support compliance reviews, documentation updates, testing activities, and HR projects.
Identify and implement process improvements, automation opportunities, and system enhancements to improve service delivery and operational efficiency.

Benefits

Competitive salary and flexible benefits package.
Short-term incentive through the Medtronic Incentive Plan (MIP).
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.
Paid sick time for temporary employees, as required under applicable state law.