Shared Services HR Specialist

Aston Carter•San Diego, CA

4d•$31 - $34•Onsite

About The Position

The Shared Services HR Specialist is a detail-oriented HR operations role focused on high-volume, accurate data entry and employee lifecycle processing. Working under limited supervision, the specialist handles HR transactions in systems such as SuccessFactors Employee Central, SAP, and ServiceNow, maintaining precise, complete, and compliant employee records throughout the employee lifecycle. The role is primarily transactional data processing and is expected to remain focused on HR data entry rather than recruiting or benefits analysis responsibilities. This is a full-time, hourly contract position based fully onsite in San Diego, California. The 9/80 schedule consists of nine-hour days Monday through Thursday, every other Friday off, and eight-hour shifts on Fridays worked. Approximately 85% of the work involves data entry, auditing, and maintaining employee records in a structured, fast-paced, high-volume shared services environment. Accuracy, consistency, confidentiality, and adherence to policies and service levels are critical. The advertised pay range is $31.25–$33.65 per hour. Eligible benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, subject to eligibility and plan terms.

Requirements

High school diploma or equivalent, typically combined with at least 4 years of progressive HR administration experience.
At least 2 years of HR Operations, Shared Services, HRIS, or Payroll Support experience involving high-volume data entry.
At least 2 years of hands-on experience with HR systems such as SuccessFactors Employee Central, SAP, ServiceNow, or similar platforms.
Knowledge of HR concepts and employee lifecycle processes, including hires, terminations, promotions, pay changes, and transfers.
Ability to perform high-volume data entry with accuracy, consistency, and productivity.
Exceptional attention to detail, including the ability to validate I-9s and other sensitive employment documentation.
Intermediate to advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, and XLOOKUP, and proficiency with Microsoft Office.
Strong written and verbal communication skills, including the ability to explain moderately complex information clearly to stakeholders.
Ability to maintain confidentiality and handle sensitive employee data and HR records.
Strong organizational, analytical, and problem-solving skills, including the ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to work independently with minimal supervision and collaboratively in a team-based shared services environment.

Nice To Haves

Experience specifically with SuccessFactors Employee Central, SAP, and ServiceNow.
Comfort with repetitive, detail-heavy work and sustained focus on data entry.
Understanding of HR compliance requirements and audit practices for employee records and documentation.
Ability to meet or exceed KPIs for transaction accuracy, ServiceNow case volume, SLA compliance, productivity, audit and quality scores, data integrity, and customer service effectiveness.
Interest in continuous improvement and process standardization in a shared services HR environment.
Experience collaborating with cross-functional HR and business partners, including Payroll, Benefits, Talent Acquisition, and HR Services.
A college degree is not required; candidates with a solid HR foundation and practical HR administration and data entry experience are encouraged to apply.

Responsibilities

Process high-volume employee lifecycle transactions in SuccessFactors Employee Central, SAP, and other HR systems, including hires, rehires, transfers, promotions, compensation and organizational changes, and terminations.
Manage 30–40 ServiceNow HR cases per day by reviewing documentation, determining appropriate actions, and resolving cases accurately and promptly.
Validate employee master data, organizational assignments, compensation details, and effective dates before and after entry.
Conduct post-transaction quality checks, reconcile data across HR systems, and identify and correct discrepancies.
Maintain audit-ready transaction documentation and comply with service level agreements, legal and regulatory requirements, and internal policies.
Support audits and compliance reviews by providing accurate records, reports, and documentation.
Coordinate with HR Services, Payroll, Benefits, Talent Acquisition, managers, and HR Centers of Excellence to support consistent HR operations and employee data.
Validate I-9 documentation and other employment eligibility records.
Process employee transfers, organizational changes, pay changes, and other lifecycle events, ensuring related data is updated consistently.
Follow best practices and contribute feedback and participation to process standardization, continuous improvement, and operational audits.
Participate in training activities and train lower-level staff on processes, systems, and quality standards as needed.
Protect confidential employee information and uphold company policies, safety standards, and regulatory requirements.
Meet productivity and quality expectations for transactional data entry and HR data processing.