HR Shared Services Analyst

Goodwill Industries of Houston • Houston, TX

5d

About The Position

The HR Shared Services Analyst serves as the Tier 1 point of contact for employees, managers, candidates, and vendors, providing high-volume transactional, administrative, and customer-focused HR support throughout the employee lifecycle. The role delivers timely and consistent services through the service desk, HRIS platforms such as Workday, Paycor, and AssureHire, and other HR channels. It supports HR Business Partners, Talent Partners, Employee Relations Partners, and other HR functions; administers FMLA, ADA, and other leave programs; triages payroll issues; and supports Benefits and Compensation through HRIS systems while helping maintain data integrity and a positive employee experience. Complex or sensitive matters are escalated to senior HR Shared Services staff or appropriate partners. The position also offers opportunities to learn Workday through training and participation on the implementation project team.

The analyst handles employee cases and standard HR inquiries, supports employee lifecycle transactions and records, coordinates and audits onboarding documentation, and produces recurring and ad hoc reports and workforce metrics. The role supports personnel-file, pre-boarding, license and certification, and data integrity audits; maintains case documentation; and contributes to compliance reporting and continuous improvement. The position requires professionalism, confidentiality, attention to detail, adaptability, collaboration, and adherence to organizational policies and applicable laws.

The work involves primarily computer-based duties, with the ability to sit, stand, bend, reach, and lift, push, or pull up to 25 pounds. Reliable transportation is required to travel to work locations.

Requirements

• High school diploma or GED equivalent required.
• 1–2 years of HR, customer service, or analytics experience.
• Experience working in HR Shared Services and familiarity with HR processes and employee lifecycle activities.
• Familiarity with project methodology and writing specifications and end-user documentation.
• Project team experience, particularly creating and executing test cases.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with HRIS or ticketing systems; must be familiar with systems and willing to learn and use new technology.
• Knowledge of appropriate use of AI.
• Strong organization and attention to detail; experience coordinating multiple projects simultaneously.
• Ability to communicate and interact effectively with a variety of personality types and work at all levels of the organization.
• Excellent communication, decision-making, and problem-solving skills; strong collaboration and presentation skills.
• Ability to multitask, make quick decisions, adapt to change, and collaborate in a fast-paced, team-oriented environment.
• Must have reliable transportation to travel to work locations.
• Must be legally authorized to work in the United States without current or future employment sponsorship.
• Ability to sit, stand, bend, and reach, and lift, push, or pull up to 25 pounds; able to spend most working hours at a computer.

Nice To Haves

• Bachelor’s degree preferred.
• HR certification desired.
• Experience with Workday or another HRIS system preferred.
• Knowledge of Power BI or other data warehouse systems preferred.

Responsibilities

• Serve as the first point of contact for HR inquiries received through the service desk, email, phone, or HR portal.
• Respond to questions about benefits, payroll, HR policies, compensation, employment verification, and HR systems.
• Resolve standard inquiries using knowledge articles, standard operating procedures, and job aids; route complex, sensitive, or escalated cases to Tier 2 or Centers of Excellence partners.
• Meet service-level agreement response and resolution times.
• Assist with employee lifecycle transactions and maintain accurate HRIS records and data integrity across systems.
• Execute standardized workflows and comply with internal controls.
• Maintain accurate personnel documentation and employee records; audit onboarding coordination, including I-9 and pre-employment documentation.
• Generate recurring and ad hoc reports, dashboards, and workforce metrics.
• Support audit reporting and compliance documentation, including Executive, CARF, and HR operational audits.
• Maintain case documentation and support data validation and reporting accuracy across HR systems.
• Conduct and support personnel file, pre-boarding, license and certification tracking, and data integrity audits.
• Assist with administrative HR requests as needed.
• Identify opportunities to improve HR processes, workflows, and the employee experience.
• Recommend updates to knowledge-base articles and standard operating procedures.
• Support adoption of self-service tools and HR technology enhancements and participate in continuous improvement initiatives.
• Administer FMLA, ADA, and other leave programs and triage payroll issues.
• Support Benefits and Compensation through HRIS systems and participate in the Workday implementation project team.
• Adhere to GWH policies, procedures, safety regulations, guiding principles, and applicable laws; maintain confidentiality and professional conduct.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED