HR Shared Services Associate

Amwins•Charlotte, NC

About The Position

The HR Shared Services Associate provides frontline HR transaction and support services for all divisions within Amwins. The role is responsible for accurate and timely processing, responding to employee inquiries, and supporting compliance efforts across the employee lifecycle while delivering a positive employee experience.

Requirements

At least 1 year of experience in HR operations, shared services, payroll, benefits administration, or a related HR function.
Experience working with HR systems such as ADP or Workday and case management platforms such as ServiceNow.
Strong attention to detail and a high degree of accuracy in processing HR transactions and maintaining data integrity.
Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
Customer-focused approach and demonstrated ability to provide responsive, high-quality service to employees and managers.
Strong written and verbal communication skills, including the ability to explain HR processes clearly and professionally.
Ability to handle sensitive and confidential information with discretion.

Responsibilities

Process new hire cases in ServiceNow and ADP, including I-9s, retrieving signed offer documents, completing background checks, and entering complete employee profiles before payroll cutoff.
Process employee data changes in relevant HR systems, including manager updates, pay changes, transfers, and organizational changes.
Process terminations in ADP based on ServiceNow notifications, complete required state-specific and offboarding documentation, and close assigned tasks for HR, Payroll, and other support teams.
Respond to state unemployment claims, hearings, decisions, and wage audits through the ADP claims portal using approved SOPs; coordinate with Payroll Tax and the ADP claims team on POAs and fraudulent claims.
Review and process employee self-service requests in ADP Lyric, including address, legal and preferred name, and demographic changes.
Audit employee records, organizational changes, pay changes, and new hire transactions to support data accuracy and compliance across HR systems.
Respond to employee and manager HR inquiries through Five9 and ServiceNow, escalating when appropriate.
Coordinate with Payroll to process spot bonuses and employee assistance requests.
Process Verification of Employment requests accurately and promptly.
Initiate leave inquiries and coordinate with the LOA team to ensure appropriate handoff and resolution.
Process and audit high-volume changes, including promotions, pay increases, branch moves, and team moves.
Draft promotion and transfer agreements using approved templates and guidelines.
Maintain documentation and follow defined HR Shared Services procedures to support consistency and compliance.

Benefits

Medical, dental, and vision coverage available on the first day of employment for full-time US-based employees.
Choice of medical plans through Blue Cross Blue Shield, with Kaiser available for California employees.
Mental health support, including virtual therapy, digital coaching, and 24/7 EAP counseling.
Company-paid Basic Life and AD&D Insurance, Short-Term Disability, and Employee Assistance Program.
Health Savings Account with company contributions.
Health Care FSA, Dependent Care FSA, and commuter benefits.
Parental leave and adoption assistance.
Voluntary life insurance, critical illness, accident, and identity theft protection coverage.
Retiree medical benefits available for Medicare-eligible retirees.
401(k) with company match.
Generous paid time off and company holiday schedule.
Collaborative, continuing-education-focused work environment.
Career advancement opportunities.