HR Shared Services Representative

UBLIC SERVICES, INC.•Phoenix, AZ

8d•Remote

About The Position

The HR Shared Services Representative provides frontline human resources support in a centralized HR Shared Services model and serves as a primary contact for employees, leaders, and candidates. In a high-volume environment, the role delivers timely, accurate, consistent HR services across the employee lifecycle, including general inquiries, transactional support, and post-offer activities. The Representative follows established policies, procedures, knowledge resources, and service standards; executes standardized HR processes; supports Workday transactions; and partners with HR Centers of Excellence and external vendors to provide a positive and compliant employee and candidate experience. This is a remote position, but candidates must currently reside in Arizona. The position is not eligible for sponsorship.

Requirements

4–7 years of HR or administrative experience executing core HR processes in a high-volume service environment.
Experience supporting post-offer or onboarding-related HR processes.
Prior experience working in a centralized or shared services HR operating model.
Experience supporting employees or candidates in a high-volume, service-oriented, or queue-based environment.
Demonstrated ability to follow documented processes, apply standard guidance, and deliver consistent service outcomes.
Must currently reside in Arizona.
The position is not sponsorship eligible.

Responsibilities

Serve as a primary contact for HR inquiries from employees, leaders, and candidates; intake, triage, and resolve requests in a high-volume queue-based environment.
Use HR knowledge resources, documented procedures, and standard response guidance to provide consistent service, and maintain accurate records in HR systems and case management tools.
Provide transactional and navigational support in Workday, including onboarding tasks, employee data updates, and job change processing.
Coordinate post-offer activities, including background screening, drug testing, work authorization, onboarding documentation, and related compliance requirements.
Communicate with candidates about post-offer requirements, timelines, and next steps.
Partner with Talent Acquisition, Human Resources, Compliance, and third-party vendors to resolve issues involving employee records, post-offer processing, and HR transactions.
Explain standard HR policies and processes to employees and leaders, escalating exceptions or non-routine scenarios as needed.
Support HR Shared Services-owned payroll-related processes, including coordination with ADP and the Payroll team when required.
Maintain confidentiality and comply with data privacy and regulatory requirements.
Follow standardized procedures and identify trends, recurring issues, and opportunities to improve documentation, processes, and service quality.
Perform other job-related duties as assigned or apparent.