HR Shared Services Analyst

Caliber Holdings•Lewisville, TX

20h

About The Position

The HR Shared Services Analyst is the connection point between the HRIS team, Payroll, and HR Support/Service Center functions, including mergers and acquisitions. Working independently with minimal oversight, the Analyst assesses how HRIS configuration decisions affect payroll and employee service, resolves complex cross-functional issues, and recommends changes to systems, processes, and controls across the Teammate Services function. The role requires analytical judgment and decision-making authority on significant matters rather than simply executing defined procedures. The ideal candidate has strong HRIS fluency along with payroll and HR acumen. The Analyst serves as a senior resource for system-level data issues and escalations, evaluates downstream impacts of HRIS changes, and partners with HRIS on testing and user acceptance testing. The role also maintains process documentation, identifies opportunities to automate or redesign manual handoffs, produces cross-functional reports, and supports audits involving data flows and system controls.

Requirements

3–5 years of experience in HRIS administration, payroll operations, or HR shared services.
Working knowledge of HRIS platforms such as Workday, UKG, ADP, or SAP.
Understanding of payroll fundamentals, including pay cycles, tax withholding, deductions, and compliance basics.
Demonstrated ability to independently analyze complex problems and determine solutions.
Strong analytical skills and high attention to detail.
Ability to explain technical and system concepts to non-technical audiences.
Experience with ticketing systems and cross-functional issue resolution.
Must be eligible to work in the U.S. with no restrictions.

Nice To Haves

Experience with system implementations or upgrades, including UAT participation.
Intermediate to advanced Excel skills, including VLOOKUP and pivot tables.
Experience setting up and maintaining an HR ticketing system.
Prior experience in an HR Shared Services analyst or process improvement role.
Cross-functional collaboration and relationship-building skills.
Problem diagnosis and root-cause analysis skills.
Clear written and verbal communication.
Comfort operating amid ambiguity between departments with different priorities.
A process documentation and continuous improvement mindset.

Responsibilities

Serve as the senior point of resolution for system-level matters beyond the scope of HR Support and Payroll.
Identify recurring data-integrity and quality issues and design systemic solutions instead of applying repeat corrections.
Assess and communicate the downstream impact of HRIS configuration changes, including new fields, workflow updates, integration changes, and system upgrades.
Partner with HRIS on testing and User Acceptance Testing (UAT), representing Payroll and HR Support perspectives.
Translate technical system changes into plain-language guidance for non-technical stakeholders.
Triage and resolve tickets or cases spanning HRIS, Payroll, and HR Support, including discrepancies related to system synchronization.
Provide tier-2 escalation support to HR Support/Service Center representatives for system-level troubleshooting.
Identify recurring issue patterns and recommend systemic fixes rather than one-off corrections.
Maintain current process maps and standard operating procedures showing how employee data moves across systems.
Determine where manual handoffs should be automated or redesigned and lead those improvement efforts.
Generate cross-functional reports for HR, Payroll, and Finance leadership as needed.
Support internal or external audits requiring documentation of data flow and controls between systems.