HR Shared Services Specialist II

Generac Power Systems•Waukesha, WI

About The Position

The HR Shared Services Specialist II is a Tier 2 member of the HR Shared Services team, providing comprehensive support to employees and HR teams. The role manages complex and high-touch processes, delivers high-volume HR customer service, and supports both day-to-day HR service delivery and transformation initiatives. It applies continuous improvement practices to centralize, automate, standardize, offshore, or eliminate administrative HR processes. The specialist serves as an escalation point for complex inquiries about HR programs, policies, and systems; provides accurate HR data entry and transactional support; monitors workflow and volume; maintains complete ticket records; conducts data audits; and collaborates with HR Business Partners, HR Specialists, and other stakeholders. The role also supports compliance and complex processes such as organizational redesigns, offboarding, and offer letter creation. The specialist develops and maintains process documentation, knowledgebase articles, FAQs, and employee- and manager-facing knowledge content. The role owns the development, updating, and cross-training of HRSS processes for assigned focus areas, and improves knowledge sources for self-service and AI use. Working with assigned Centers of Excellence and HR Business Partner groups, the specialist communicates process information across HRSS tiers and identifies and implements process improvements with leadership oversight. The role also supports system enhancement testing, communicates project details to HRSS colleagues, and completes special projects as assigned.

Requirements

Bachelor’s degree or equivalent experience.
Four years of Human Resources experience.
Two years of experience working with systems or data entry.
Two years of customer experience.
Ability to appropriately handle confidential and sensitive information.
Strong computer skills and knowledge of Microsoft Office Suite, including Excel, Word, and PowerPoint.
Strong communication and organizational skills, attention to detail, and ability to meet deadlines.
Ability to multitask and manage time and responsibilities effectively.
Flexibility, ability to learn quickly, and ability to work in a fast-paced environment.
Strong analytical and problem-solving skills, critical thinking, and ability to prioritize.

Nice To Haves

Two years of benefits administration experience.
One year of payroll administration experience.
Experience with HR Information Systems, preferably Workday.

Responsibilities

Provide prompt, effective HR customer service to internal customers and serve as an escalation point for complex inquiries about HR programs, policies, and systems.
Perform HR data entry and transactional support with high quality and accuracy.
Monitor HR transaction workflow and volume to meet performance goals.
Capture accurate, concise inquiry information in the ticketing system to support audit trails and management reporting.
Conduct routine data audits and work with HR to improve compliance with agreed-upon standards.
Collaborate with HR Business Partners, HR Specialists, and internal stakeholders on complex HR issues and initiatives.
Support HR compliance by staying informed about relevant policies, procedures, and regulations and ensuring accurate, timely process execution.
Support complex and high-touch processes, including organizational redesigns, offboarding, and offer letter creation.
Develop and maintain process documentation, knowledgebase articles, and FAQs, and ensure that documentation remains current.
Build, update, and cross-train HRSS-owned processes for assigned focus areas.
Create and audit employee- and manager-facing knowledge content for accuracy, clarity, and currency.
Improve existing knowledge sources to support self-service and AI source data.
Manage relationships between HR Shared Services and assigned Centers of Excellence and HR Business Partner groups.
Communicate information about new and existing processes to support consistent service across HRSS tiers.
Identify and implement opportunities, with leadership oversight, to centralize, standardize, automate, or eliminate administrative HR work.
Identify waste and continuous improvement opportunities in manual or multi-step processes.
Identify work that can be transitioned to Tier 1 team members, onshore or offshore.
Build knowledge in assigned focus areas to improve HRSS support.
Support testing of system enhancements for assigned functional areas.
Cascade project details to HRSS team members to help them address HR and employee questions.
Complete special projects as assigned.