Assistant Store Manager Jobs

About The Position

Requirements

• 3 years of experience in customer service within a retail setting.
• 3+ years in a supervisory or managerial role.
• 3-5 years of experience in facilities maintenance, building operations, and construction/project oversight
• Experience managing vendors, contractors, and service agreements
• Working knowledge of building systems, including HVAC, refrigeration, plumbing, electrical, and lighting systems.
• Preventive maintenance programs and equipment lifecycle management.
• Experience in leading teams.
• Previous experience in creating and developing effective procedural standards.
• Understand complex instructions, emails, and memos.
• Communicate effectively and respectfully with staff and customers, both orally and in writing.
• Able to communicate effectively and respectfully with individuals from diverse backgrounds.
• Effectively communicate information in one-on-one and small group settings to customers and colleagues.
• Add and subtract two-digit numbers and multiply and divide by tens and hundreds mentally.
• Perform these calculations using U.S. currency, weight, volume, and distance units.
• Use common sense to follow detailed written or spoken instructions.
• Handle problems that involve a few specific variables in standardized situations.
• Able to prioritize work tasks, multitask, and stay focused.
• Capable of developing, executing, and refining procedures.
• Knowledge of MS Word, Excel, and email software.
• High school diploma or equivalent certification (GED).
• Obtains and maintains adult CPR certification.

Nice To Haves

• Bilingual or multilingual skills.
• Understanding finances related to sales departments (margin, labor, sales per labor hour).
• Experience in writing and creating department schedules.
• Experience in handling labor contracts.
• Interest in learning about or experience working with natural food retailers and/or cooperatives.

Responsibilities

• Ensures the Facilities and Maintenance department operates effectively and efficiently; facilitates day-to-day operations and guarantees that performance standards are met, with employees consistently working toward their ideal and peak performance.
• Leads a maintenance and custodial team to ensure a clean and inviting environment for everyone, regardless of background, in accordance with standards.
• Stay current as a forklift and narrow aisle lift trainer, and Serv-Safe while managing renewal processes for other employees in compliance with standards.
• Serves as a point of contact for third-party providers and businesses to effectively maintain facilities.
• Processes invoices and negotiates competitive rates and services from third-party providers as needed.
• Meets and exceeds our customers’ expectations for service and provides a welcoming environment for all people and diverse backgrounds, in accordance with the Co-op’s customer service standards.
• Monitor overall store conditions to ensure cleanliness, functionality, and the ability to meet operational needs and goals.
• Addresses daily attendance issues according to procedure and reallocates labor as needed to meet the operating needs of the entire Co-op.
• Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures, making adjustments as needed.
• Create training and development opportunities that enhance their skills, knowledge, and abilities.
• Knows and adheres to all aspects of the Employee Handbook, current policies and procedures, safety program and collective bargaining agreements (CBA).
• Establish clear expectations for direct reports and support to ensure expectations are exceeded.
• Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
• Maintain prompt and clear communication with the Assistant Store Manager and Store Manager regarding problems, concerns, opportunities, recognition, and other important matters.
• Supervise personnel work performance and conduct, and support the Co-op’s performance management practices as needed, following Co-op policies, procedures, labor regulations, and legal guidelines.
• Demonstrate behaviors that align with the Co-op's values through supportive and participatory leadership, fostering cooperation, team building, and motivating employees to reach goals.
• Organizes and leads regular team meetings.
• Monitor and assist in ensuring that staff are properly dressed, including aprons and nametag, and are mentally and physically ready for their work shift upon arrival.
• Help design and deliver training sessions for employees that improve and expand their skills, knowledge, and abilities.
• Ensure new hires receive proper and effective training.
• Note absences, tardiness, shift changes, and other variances or patterns according to procedure.
• Reallocate labor as needed to meet operating needs.
• Follow recruitment policies by screening and interviewing candidates according to established procedures.
• Supports Sacramento Natural Foods Co-op’s marketing and outreach efforts and assists with marketing, outreach, and event activities as needed.
• Model communication with staff that is timely, clear, direct, and respectful.
• Demonstrate leadership behaviors to motivate staff and foster teamwork.
• Treat staff fairly, equally, consistently, and with respect.
• Conduct reviews with department staff to discuss job performance and develop action plans that address areas for improvement and areas of continued high performance.
• Perform storewide cleaning and other projects as needed.
• Attend meetings and events as needed.
• Ensure that equipment repair and maintenance are communicated to the appropriate personnel and make adjustments until the equipment has been improved.
• Maintain working knowledge of and the ability to perform all duties of direct reports.
• Show support for cooperative values and principles every day.
• Compile information and contribute to reports as needed.
• Perform other duties and work in different departments as assigned.
• Supports other management functions as needed.
• Knowledgeable about all core responsibilities of operational employees at Sacramento Natural Foods Co-op.
• Must be available to work hours based on the needs of the business and their department.

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid volunteer time
• Employee discount programs
• Professional development
• Learning and development program
• Tuition reimbursement
• 401k