Assistant Store Manager - Assembly Row (Somerville, MA)

Portland Leather Goods • Somerville, MA

4d • Onsite

About The Position

The Retail Assistant Store Manager serves as the Store Manager’s go-to person, helping create memorable customer experiences, support the retail team, and assist with store operations. The role calls for an optimistic, supportive leader who fosters a positive work environment by working with team members according to their needs and strengths. The position is based at Assembly Row in Somerville, Massachusetts, requires up to 40 hours per week, weekend availability, and flexibility to work overtime as business demands require. Employees must reside in the same state as the assigned store location.

Requirements

• High school diploma or higher.
• Availability to work up to 40 hours per week, including weekends, with flexibility to work overtime as needed to meet business demands.
• At least 3 years of experience in retail, store operations, and customer experience.
• At least 2 years of experience in a retail managerial role.
• A strong passion for customer success.
• Familiarity with POS systems and the ability to learn new systems.
• Excellent leadership and motivational skills, including the ability to provide direction.
• Excellent communication, organizational, leadership, and time/project management skills.
• Scheduling flexibility to meet customer needs on short notice.
• Ability to move merchandise with appropriate equipment between the backroom and sales floor.
• Ability to place and arrange items on shelves and racks.
• Ability to climb and descend ladders while carrying merchandise.
• Ability to lift 30 pounds or more with assistance.
• Ability to remain on feet for at least 8 hours per shift and continuously move around the store.
• Ability to stand, walk, kneel, or balance for a duration of time.
• Ability to read and comprehend instructions, reports, and information on computer/register screens, and input information into a computer.

Nice To Haves

• Shopify experience.

Responsibilities

• Lead by example in providing exemplary customer service.
• Assist with organizing, planning, and implementing strategies for smooth retail operations.
• Coordinate day-to-day store operations.
• Ensure employees meet store schedules and objectives.
• Maintain a comprehensive understanding of company goals and growth.
• Proactively improve retail operations and build on current systems.
• Communicate calmly in stressful situations and guide staff.
• Handle difficult conversations to maintain a healthy environment for staff and customers.
• Foster a positive and inclusive work environment.
• Update store displays according to seasonal and inventory needs.
• Communicate store needs effectively to the Store Manager.
• Support the Store Manager in hiring, mentoring, and retaining retail staff.
• Coordinate and execute events, sales, and promotions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match of up to 4%.
• Paid time off.
• Employee discount on products.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED