Assistant Store Manager - Assembly Row (Somerville, MA)

Portland Leather Goods • Jacksonburg, OH

6d • $24 - $24 • Onsite

About The Position

The Assistant Store Manager is the Store Manager’s go-to person, helping create lasting customer experiences, support the retail team, and assist with all store operations. The role calls for an optimistic, encouraging leader who fosters a positive and inclusive workplace by supporting team members according to their individual needs and strengths. The position is based at Assembly Row in Somerville, Massachusetts, and requires availability for up to 40 hours per week, including weekends, with flexibility to work overtime as business demands.

Requirements

• High school diploma or higher.
• Availability to work up to 40 hours per week, including weekends, with flexibility to work overtime as needed.
• At least 3 years of experience in retail, store operations, and customer experience.
• At least 2 years of experience in a retail managerial role.
• A genuine passion for customer success.
• Familiarity with POS systems and ability to learn new systems.
• Excellent leadership and motivational skills, including the ability to provide direction.
• Excellent communication, organizational, leadership, and time/project management skills.
• Scheduling flexibility to meet customer needs with short turnaround.
• Ability to move merchandise with appropriate equipment between the backroom and sales floor.
• Ability to place and arrange items on shelves and racks.
• Ability to climb and descend ladders while carrying merchandise.
• Ability to lift 30 pounds or more with assistance.
• Ability to remain on one’s feet for at least 8 hours per shift and continuously move around the store.
• Ability to stand, walk, kneel, or balance for a duration of time.
• Ability to read and comprehend instructions, reports, and information on computer or register screens, and to input information into a computer.
• Must reside in the same state as the assigned retail store location.

Nice To Haves

• Shopify experience.

Responsibilities

• Lead by example in providing exemplary customer service.
• Help organize, plan, and implement strategies for smooth retail operations.
• Coordinate the store’s day-to-day operations.
• Ensure employee schedules and objectives are met.
• Maintain a comprehensive understanding of company goals and growth.
• Proactively improve retail operations and build on current systems.
• Communicate calmly in stressful situations and guide staff.
• Have difficult conversations to maintain a healthy environment for staff and customers.
• Foster a positive and inclusive work environment.
• Update store displays according to seasons and inventory needs.
• Communicate store needs effectively to the Store Manager.
• Support the Store Manager with hiring, mentoring, and retaining retail staff.
• Coordinate and execute events, sales, and promotions.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match up to 4%.
• Paid time off.
• Employee discount on products.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED