Sales Manager - Assembly Row
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and create excellent glasses-shopping experiences. The role includes engaging with customers, improving processes, and participating in special projects, while contributing to the success of Warby Parker Retail and learning from business and Retail leaders. Similar roles at other brands may be called Assistant Store Manager. The Sales Manager directs a team of 8–10 team members and helps ensure a respectful, inclusive, service-minded workplace. Responsibilities also include store operations, team development, customer service, and process improvement.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eager to learn new skills.
- Upbeat and empathetic team player.
- Driven to perform consistently and help teammates reach their targets.
- Able to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee store inventory management procedures.
- Develop processes to improve customer service and shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
- Direct a team of 8–10 team members and demonstrate excellent service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; accrual terms vary by location and status).
- Paid holidays (full-time employees; availability and terms vary by location).
- Vacation days (full-time employees; availability and terms vary by location).
- Retirement savings plan (401(k)) (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (EAP) (full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical Education Reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
