Store Manager - Santana Row

Tumi•San Jose, CA

3d•$34 - $37

About The Position

The Store Manager is responsible for creating a client experience that reflects TUMI’s brand ethos, building and maintaining strong client relationships, and driving sales through outstanding service. The role leads the store team and manages daily operations while helping increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The ideal candidate is committed to client service and understands or is passionate about the luxury, travel, fashion, and lifestyle markets.

Requirements

Understand the TUMI brand and have a genuine passion for the lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills, preferably in the luxury market.
Demonstrate proven success in meeting sales goals and achieving KPIs.
Have flexible availability to work nights, weekends, mornings, and holidays as needed.
Demonstrate integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand and move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to perform job duties.

Nice To Haves

Experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline sales goals and KPI targets, including conversion, DPT, UPT, and client data capture.
Lead by example, influence team members, delegate tasks effectively, and develop short- and long-term strategies.
Manage time, initiative, and calendar planning.
Train and develop team members through roleplay, coaching, and application of training content.
Provide clear feedback on strengths, goals, and opportunities, and use company tools to support a 360-degree coaching culture.
Network and recruit consistently, maintain bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively in writing and verbally with the team, peers, corporate partners, and other stakeholders.
Demonstrate ethical conduct, promote organizational goals, adapt to change, and remain calm while deescalating situations.
Collaborate effectively with peers and corporate partners.
Manage store schedules, timecards, and payroll.
Monitor shipments, transfers, and price changes for accuracy, and plan and organize store inventory.
Resolve challenging problems using good judgment and appropriate collaboration.
Enforce company policies and procedures, analyze business results, and make informed business decisions.
Manage and coordinate daily store operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies.
Ensure a consistent, superior client experience.