Store Manager, Full-Time - Santana Row

Reformation • San Jose, CA

2d • $70,000 - $125,000 • Onsite

About The Position

The Store Manager leads and executes the efforts required to achieve individual store goals, with a focus on sales, operational performance, customer experience, sustainability, and team development. Reporting to the Regional Director, the role oversees day-to-day store performance, ensures the store reflects Reformation’s brand and concept standards, and builds an inclusive employee experience. The position requires a minimum of 40 hours per week, daily open availability across a seven-day work week, and flexibility to work days, nights, weekends, and holidays as required by the business.

Requirements

• Minimum of 5 years of retail experience.
• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation, willingness to take on new challenges, and commitment to continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach its potential.
• Ability to set operational-efficiency standards, follow processes and systems to maximize results, and identify opportunities for improvement.
• Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
• Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
• Ability to identify and evaluate new business opportunities.
• Understanding of retail labor laws.
• Available to work a minimum of 40 hours per week, with open availability across all seven days and flexibility for days, nights, weekends, and holidays as needed.

Nice To Haves

• GSuite experience.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand business drivers and opportunities and develop solutions.
• Meet and exceed store sales goals.
• Act as a brand ambassador, deliver an elevated client experience, embody brand values, engage customers with the brand, and educate them about sustainability.
• Lead the sales floor and deliver excellent customer service with a customer-first mindset to build loyal client relationships.
• Monitor customer interactions with the team and technology and provide in-the-moment coaching.
• Schedule effectively to balance sales and service, ensure the right staffing at the right times, and meet payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the store team on consistent execution.
• Contribute to loss prevention, set expectations, and own team training in this area.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, using retail and product reporting to support customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners to inform allocations and business success.
• Ensure the selling floor consistently reflects brand and concept standards; train support staff and develop visual and digital merchandising talent.
• Manage day-to-day retail team performance and support career development and a positive employee experience.
• Hire, train, and develop the store team across business areas.
• Provide performance feedback to support growth, change, and results.
• Assess store culture and improvement areas, and work with the Regional Director on activations, recognition, communication, and ongoing improvement.
• Own reviews, development plans, disciplinary actions, and corrective actions for the team.

Benefits

• Employer-sponsored private medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds, for eligible employees.
• Fertility care support through Carrot and reimbursement of up to $5,000 USD for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including annual Ref Values week and Volunteer Time Off.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed