Sales Supervisor, Full-Time - Santana Row

Reformation • San Jose, CA

5d • $22 - $28 • Onsite

About The Position

Reformation is a mission-based sustainable fashion company focused on building an inclusive culture. The Sales Supervisor helps lead and execute efforts to achieve individual store goals, delivering excellent customer experiences while supporting sales, store operations, inventory accuracy, merchandising, and team development. This position reports to the Store Manager. The role is full-time, based at Santana Row, and pays $22–$28 per hour. The schedule requires availability for at least 30 hours per week and up to 40 hours per week, with daily open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required by business needs.

Requirements

• At least 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective and expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Available to work a minimum of 30 hours per week, up to 40 hours per week.
• Daily open availability across a full seven-day work week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required to meet business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire others to develop clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent customer experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain extraordinary customer experience feedback scores through NPS service evaluations.
• Act as a brand ambassador, embody brand values, engage customers on the brand, and maintain knowledge of related brand information.
• Maintain inventory accuracy and controls through regular cycle counts and oversight of inbound and outbound inventory; track product receiving and removal.
• Track BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, and use the information to develop the team and take action alongside in-store leadership.
• Contribute to loss prevention, set expectations, and provide informal training alongside leadership.
• Maintain seamless store operating procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide real-time and weekly feedback to in-store leadership on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive in-store work environment.

Benefits

• Health insurance for eligible employees.
• Vision insurance for eligible employees.
• Dental insurance for eligible employees.
• Paid vacation for eligible employees.
• Paid sick time for eligible employees.
• Paid holidays for eligible employees.
• Paid volunteer time off for eligible employees.
• 401(k) with company match.
• Clothing discount.
• Casual and entrepreneurial work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed