Assistant Store Manager, Full-Time - Santana Row

Reformation • San Jose, CA

2d • $50,000 - $70,000 • Onsite

About The Position

The Assistant Store Manager helps lead and execute the efforts required to achieve individual store goals. The role supports sales performance, customer experience, store operations, merchandising, inventory accuracy, loss prevention, and team development. Reporting to the Store Manager, the Assistant Store Manager serves as a brand ambassador and promotes Reformation’s brand values and sustainability story. The position requires at least 40 hours per week, open availability across all seven days, and flexibility to work days, nights, weekends, and holidays when required by business needs.

Requirements

• Minimum of 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and ever-changing environment.
• Ability to set operational efficiency standards, follow processes and systems to maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners toward shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication and teamwork skills, with a passion for people.
• Effective and expedient problem-solving skills, strong business acumen, and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 40 hours per week.
• Open availability across a full seven-day work week and flexibility to work days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Consistently meet and exceed store sales goals.
• Deliver an elevated client experience as a brand ambassador, embodying brand values and educating customers about Reformation and sustainability.
• Lead the sales floor with a customer-first mindset to build loyal client relationships.
• Assist customers, monitor client interactions with the team and technology, and provide in-the-moment coaching.
• Schedule effectively to balance sales and service, place the right people at the right time, and achieve payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Maintain inventory accuracy and controls, and lead and train the store team to ensure consistent execution.
• Contribute to loss prevention, set expectations, and own loss-prevention training for the store team.
• Assist with operational execution of the store to achieve revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to strategize for customer experience and business productivity.
• Provide real-time and weekly product and sales performance feedback to the Store Manager to inform allocations and business performance.
• Ensure the selling floor reflects brand and concept standards, and train support staff and develop talent in visual and digital merchandising.
• Assist in managing day-to-day retail team performance, supporting career development and a positive employee experience.
• Assist with hiring, training, and developing the store team across business areas.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed