Store Manager - Santana Row

Samsonite•San Jose, CA

1d•Onsite

About The Position

As part of TUMI’s Retail team, the Store Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial spirit and growth while working to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Store Manager leads the store team, develops employees, manages store operations and compliance, analyzes business results, and ensures that the store meets visual guidelines and delivers a consistent, superior client experience. This role requires flexible availability for mornings, nights, weekends, and holidays as needed, as well as the ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Requirements

Strong sales and client-experience background; luxury-market experience preferred.
Demonstrated success meeting sales goals and achieving KPIs.
Strong time-management skills.
Strong sense of integrity and ability to lead by example.
Flexible availability to work mornings, nights, weekends, and holidays as needed.
Ability to stand and move around the store, lift and push boxes weighing 30 pounds, and use a ladder.
Understanding of, or passion for, the TUMI brand, its lifestyle, clients, and product assortment.
Ability to collaborate and openness to feedback.

Nice To Haves

Retail experience in the luxury market.
Passion for the luxury, travel, fashion, and lifestyle markets.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPIs, including conversion, DPT, UPT, and Client Data Capture.
Lead by example, influence team members, delegate tasks effectively, and develop short- and long-term strategies.
Train and develop employees through roleplay, coaching, and application of training content.
Provide clear feedback on strengths, goals, and opportunities; use company tools to support a 360-degree coaching culture.
Network and recruit consistently, maintain bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively with the team, peers, supervisors, and corporate partners; demonstrate ethical conduct and help deescalate situations.
Manage the store schedule, timecards, and payroll.
Monitor shipments, transfers, and price changes for accuracy.
Plan, conduct, and organize the store for inventory.
Resolve challenging issues using good judgment and partner with others when appropriate.
Follow company policies and procedures and hold the team accountable for compliance.
Analyze business results and make informed decisions based on findings.
Manage and coordinate the store’s daily operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through client books, thank-you cards, and event strategies.
Ensure a consistent, superior client experience.