Store Manager, Full-Time - Santana Row

Reformation • San Jose, CA

1d • Onsite

About The Position

The Store Manager leads and executes the efforts needed to achieve individual store goals. Reporting to the Regional Director, the role oversees store sales, operations, customer experience, inventory, merchandising, loss prevention, and team performance. The Store Manager uses business insights to improve results while balancing revenue targets, budgets, and expenses, and serves as a brand ambassador by sharing Reformation’s values and sustainability story with customers.

The role manages the day-to-day performance and development of the retail team, including hiring, training, scheduling, coaching, performance feedback, reviews, development plans, and corrective or disciplinary action. The Store Manager works with corporate and cross-functional partners to improve the business and customer experience.

This position requires availability for at least 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required by business needs. The anticipated base salary range is $70,000–$125,000 per year, depending on relevant factors.

Requirements

• At least 5 years of retail experience.
• At least 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and willingness to take on new challenges and pursue continuous personal and team development.
• Ability to set clear objectives and inspire a team to reach its potential.
• Ability to set standards for operational efficiency, follow processes and systems, maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
• Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
• Ability to identify and evaluate new business opportunities.
• Understanding of retail labor laws.
• Availability to work at least 40 hours per week and open availability across a seven-day workweek, including days, nights, weekends, and holidays as business needs require.

Nice To Haves

• GSuite experience.

Responsibilities

• Measure and monitor sales performance, taking action to improve business results when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Use business acumen to understand business drivers and opportunities and develop solutions.
• Meet and exceed store sales goals.
• Lead execution of an elevated client experience and act as a brand ambassador, sharing the brand’s values and sustainability story with customers.
• Lead the sales floor with a customer-first mindset, build loyal client relationships, and coach employees during customer interactions.
• Schedule effectively to balance sales and service, place the right people in the right roles at the right times, and achieve payroll goals.
• Deliver and maintain strong customer experience NPS scores.
• Maintain inventory accuracy and controls.
• Lead and train the store team to ensure consistent performance.
• Contribute to loss prevention, set expectations, and own team training in this area.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
• Provide real-time and weekly product and sales feedback to corporate partners to inform allocations and business outcomes.
• Maintain brand and concept standards on the selling floor; train support staff and develop talent in visual and digital merchandising.
• Manage day-to-day retail team performance and support career development and a strong employee experience.
• Hire, train, and develop the store team across all areas of the business.
• Provide performance feedback to support growth, change, and results.
• Work with the Regional Director to improve store culture through activations, recognition, and communication.
• Own employee reviews, development plans, disciplinary actions, and corrective actions.

Benefits

• Employer-sponsored private medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Commuter benefits.
• Paid vacation, sick leave, and company holidays for eligible employees.
• Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds, for eligible employees.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related expenses after one year of employment.
• Yearly donations to community causes supported by employees.
• Clothing discount.
• Culture events, including Ref Values week.
• Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed