Assistant Store Manager, Full-Time - Santana Row

Reformation • San Jose, CA

1d • Onsite

About The Position

The Assistant Store Manager helps lead and execute the efforts needed to achieve individual store goals. Reporting to the Store Manager, this role supports sales performance, customer experience, store operations, merchandising, inventory accuracy, loss prevention, and team development. The Assistant Store Manager serves as a brand ambassador, educating customers about Reformation and its sustainability efforts while fostering loyal client relationships and an excellent in-store experience.

This position requires availability for at least 40 hours per week and open availability across all seven days, including a flexible schedule that may include days, nights, weekends, and holidays as business needs require. The anticipated base salary range is $50,000–$70,000, depending on relevant experience, skills, qualifications, and internal compensation equity.

Requirements

• At least 4 years of retail management experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced, ever-changing environment.
• Ability to set standards for operational efficiency, follow processes and systems to maximize team and business results, and identify opportunities for improvement.
• Ability to collaborate with cross-functional partners to achieve shared business outcomes.
• Proactive sense of urgency and ability to prioritize important work.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation, a driven approach to new challenges, and the ability to inspire others.
• Excellent communication and teamwork skills, with a passion for people.
• Effective and expedient problem-solving skills, strong business acumen, and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 40 hours per week and open availability across a full seven-day work week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Meet and exceed store sales goals.
• Lead the execution of an elevated client experience and act as a brand ambassador, sharing Reformation’s brand values and sustainability stories.
• Lead the sales floor and deliver an excellent customer experience with a customer-first mindset.
• Assist customers, monitor interactions between clients, team members, and technology, and provide in-the-moment coaching.
• Schedule effectively to balance sales and service, place the right people in the right roles at the right times, and achieve payroll goals.
• Deliver and maintain excellent customer experience NPS scores.
• Maintain inventory accuracy and controls.
• Lead and train the store team to ensure consistent performance and deliverables.
• Contribute to loss prevention, set expectations, and own store-team training in this area.
• Assist with operational execution to achieve revenue targets.
• Ensure facility maintenance, presentation, and organization.
• Assist with merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
• Provide real-time and weekly feedback on product and sales performance to the Store Manager to inform allocations and business success.
• Maintain brand and concept standards on the selling floor, and train support staff in visual and digital merchandising.
• Assist in managing day-to-day retail team performance and supporting career development and employee experience.
• Assist with hiring, training, and developing the store team across all areas of the business.

Benefits

• Employer-sponsored private medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Annual donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week.
• Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed