Sales Supervisor, Full-Time - Santana Row

Reformation • San Jose, CA

4d • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts needed to achieve individual store goals. The role combines sales leadership, customer experience, inventory control, store operations, merchandising, loss prevention, and team coaching. The Sales Supervisor is expected to embody Reformation’s brand values and sustainability mission, support a technology-led in-store experience, and contribute to a professional, healthy, and productive work environment. The position reports to the Store Manager.

Requirements

• At least 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Available to work a minimum of 30 hours per week, up to 40 hours per week.
• Daily open availability across a seven-day work week.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays if required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire associates to build clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent, customer-first experience and build loyal customer relationships.
• Contribute to a technology-led in-store customer experience.
• Maintain strong customer experience feedback scores through NPS service evaluations.
• Act as a brand ambassador by embodying brand values, engaging customers about the brand, and maintaining knowledge of brand-related information.
• Maintain inventory accuracy and controls through cycle counts and oversight of inbound and outbound inventory.
• Track product receiving and removal, as well as back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy; use the information to develop the team and take action with store leadership as needed.
• Contribute to loss prevention, set expectations, and provide informal training alongside leadership.
• Maintain store operating procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide store leadership with real-time and weekly feedback on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and lead by example in following policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive work environment.

Benefits

• Health insurance for eligible employees.
• Vision insurance for eligible employees.
• Dental insurance for eligible employees.
• Paid vacation for eligible employees.
• Paid sick time for eligible employees.
• Paid holidays for eligible employees.
• Paid volunteer time off for eligible employees.
• 401(k) with company match.
• Clothing discount.
• Casual and entrepreneurial work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed