Keyholder (Full-time) - Assembly Row (Somerville, MA)

Portland Leather Goods•Somerville, MA

4d•Onsite

About The Position

The Store Key Holder supports the store management team and, when management is absent, is responsible for the relationship between Portland Leather Goods’ retail store/eCommerce platform and its customers. The role focuses on delivering a customer-centered experience that supports store revenue and profitability. The Key Holder guides and supports team members, helps balance customer and business needs, and represents the company’s values of Integrity, Empowerment, Trust, Versatility, Respect, and Empathy. This is a full-time position of up to 40 hours per week at the Assembly Row location in Somerville, Massachusetts. Weekend availability is required, and additional hours may be needed during peak seasons. The position reports directly to the Store Manager. Employees must reside in the same state as the assigned store location.

Requirements

At least 1 year of retail leadership or key holder experience.
At least 2 years of experience in retail, store operations, and customer experience.
Strong customer service and communication skills.
Ability to handle cash and POS systems accurately.
Ability to learn new POS systems.
Reliable and responsible, with the ability to work independently.
Ability to move merchandise between the backroom and sales floor using appropriate equipment.
Ability to place and arrange items on shelves and racks.
Ability to climb and descend ladders while carrying merchandise.
Ability to lift 30 pounds or more with assistance.
Ability to remain on feet for at least 8 hours per shift and continuously move around the store.
Ability to stand, walk, kneel, or balance for periods of time.
Ability to read and understand instructions, reports, and information on computer or register screens, and to enter information into a computer.
Must reside in the same state as the assigned retail store location.

Nice To Haves

Shopify experience.

Responsibilities

Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
Build lasting relationships with customers and create positive shopping experiences.
Keep the sales floor, backroom, and checkout areas clean, organized, and merchandised to company standards.
Assist with inventory processes, including receiving, stocking, and replenishing products.
Greet customers, help them select products, and resolve concerns with exceptional customer service.
Support sales goals by engaging customers and promoting current promotions or loyalty programs.
Follow safety policies and procedures to maintain a safe working and shopping environment.
Handle returns, exchanges, and transactions accurately and professionally.
Model a positive, enthusiastic attitude and motivate others to achieve store goals.
Act as lead on duty when store management is not present.
Direct and support team members, maintain productivity, and ensure adherence to company policies.
Help train new associates on store procedures, customer service expectations, and product knowledge.