Keyholder (Full-time) - Assembly Row (Somerville, MA)
About The Position
The Store Key Holder supports the store management team and, when management is absent, is responsible for the relationship between Portland Leather Goods’ retail store/eCommerce platform and its customers. The role focuses on delivering excellent customer experiences, supporting revenue and profit goals, and helping the team meet business needs. The Key Holder reports directly to the Store Manager. This is a full-time role of up to 40 hours per week at the Assembly Row store in Somerville, Massachusetts. Weekend availability is required, and additional hours may be required during peak seasons. The position requires the employee to reside in the same state as the assigned store location.
Requirements
- At least 1 year of retail leadership or key holder experience.
- At least 2 years of experience in retail, store operations, and customer experience.
- Strong customer service and communication skills.
- Ability to handle cash and POS systems accurately.
- Reliable and responsible, with the ability to work independently.
- Ability to move merchandise with appropriate equipment between the backroom and sales floor.
- Ability to place and arrange items on shelves and racks, climb and descend ladders while carrying merchandise, and lift 30 pounds or more with assistance.
- Ability to be on one's feet for at least 8 hours per shift and continuously move throughout the store; ability to stand, walk, kneel, or balance for periods of time.
- Ability to read and comprehend instructions, reports, and information on computer or register screens, and to input information into a computer.
- Must reside in the same state as the assigned retail store location.
Nice To Haves
- Shopify experience.
Responsibilities
- Perform opening and closing duties, including securing the store, managing alarms, and preparing registers.
- Build lasting relationships with customers and create positive shopping experiences.
- Maintain organized, clean, and properly merchandised sales-floor, backroom, and checkout areas.
- Assist with inventory processes, including receiving, stocking, and replenishing products.
- Greet customers, assist with product selection, and resolve customer concerns.
- Support sales goals by engaging customers and promoting current promotions or loyalty programs.
- Follow safety policies and procedures to maintain a safe working and shopping environment.
- Process returns, exchanges, and transactions accurately and professionally.
- Model a positive, enthusiastic attitude that motivates others to achieve store goals.
- Act as lead on duty when store management is not present.
- Direct and support team members, maintain productivity, and ensure adherence to company policies.
- Help train new associates on store procedures, customer service expectations, and product knowledge.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match of up to 4%.
- Paid time off.
- Employee discount on products.
- Career growth opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
