Keyholder-Full Time
About The Position
The Keyholder is a non-exempt leadership role under the direct supervision of the Team Leader (TL). The role supports efficient and cost-effective operation of the retail store by securing corporate assets, maintaining customer relations, selling donated goods, and ensuring accurate cash register operations. The position focuses on world-class customer service, point-of-sale sales, facility security and maintenance, and merchandise processing to maximize profitability and increase training opportunities. The Keyholder opens and closes the store as required, oversees cashier and register-related tasks, processes donations and merchandise, and helps maintain accurate inventory and store records. The role has supervisory responsibilities but no subordinate supervisors, and may include activities outside Goodwill and other duties assigned by the TL.
Requirements
- High school education or equivalent is required.
- At least two years of retail experience and one year of supervisory experience.
- Basic computer skills are required; beginner knowledge of MS Word, Excel, and Outlook is expected.
- Ability to calculate figures and amounts involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
- Able to bend, reach, and stand for extensive periods and lift up to 40 pounds; heavier items may need to be lifted with another team member.
- Able to perform repetitive-motion tasks such as tagging or hanging clothes; manual dexterity is required.
- Must be willing and able to work evenings and weekends.
- Must have a reliable means of transportation.
Nice To Haves
- Experience in a business setting.
- Previous experience working with people who have disabilities.
- Previous Goodwill experience.
Responsibilities
- Ensure world-class customer service.
- Open and close the store as required; assign POS drawers, provide change for cashiers, document Team Member absences, and assign duties as applicable.
- Handle and process incoming donations.
- Ensure compliance with loss prevention and risk management policies and procedures.
- Maintain a neat, clean, organized, and safe facility.
- Assist with inventory control and timely rotation of apparel and hard goods to maintain full, fresh inventory.
- Stay current on merchandise knowledge, industry trends, and competitive pricing.
- Complete statistical counts accurately and on time, including donor counts, apparel hung, and rotation counts.
- Complete register pulls, readings, cash reports, daily activity reports, report transmittals, and daily deposits in accordance with Goodwill policies and procedures.
- Perform assigned duties within the organization’s Guiding Principles and Core Values.
- Attend in-service and related training as assigned by the Team Leader.
- Participate in activities outside Goodwill when asked.
- Perform other duties assigned by the Team Leader.
- Work the assigned schedule and notify leadership as needed about attendance issues.
- Meet production count goals and other location performance goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
