Keyholder (Full-time)

Sézane•Washington, DC

1d•Onsite

About The Position

Sézane is seeking a creative, organized, and agile Keyholder to contribute to the brand’s next chapter. The position is based in Georgetown, Washington, DC. The Keyholder helps deliver a distinctive customer experience, supports and guides the team as a frontline manager, maintains the brand image and merchandising standards, and ensures efficient store operations. The role is paid $27 per hour and includes a competitive benefits package.

Requirements

Passion for retail and commitment to satisfying customers through service and generosity.
Proactive demeanor and ability to guide the team by example.
Ability to support and develop team members to provide optimal customer service.
Agility and a dynamic personality to carry out the role’s responsibilities.

Responsibilities

Prioritize customers and provide a personalized welcome, excellent customer service, and proactive, knowledgeable support.
Direct customers to solutions across the store and web using an omnichannel approach, and provide concierge service according to procedures.
Build product knowledge using Sézane and Octobre communication channels, and share product knowledge and sales techniques with customers and team members.
Offer Managers recommendations and constructive suggestions informed by product knowledge, customer needs, expertise, and team insights.
Maintain an overview of the sales floor and remain available to team members to support an optimal customer experience.
Lead and empower the team, communicate business information, encourage cooperation and cohesion, motivate team members, and foster a positive work environment.
Generate team enthusiasm through activities, morning briefings, and information sharing; train new team members; and relay team members’ questions to Managers.
Ensure teams embody the brand’s dress code and attitude, maintain the Appartement’s appearance, support new collection implementation and training, and uphold merchandising standards throughout the day.
Follow fashion trends and monitor competitors.
Plan and organize daily store activity and master and enforce Sézane policies, standards, procedures, and operational processes.
Manage point-of-sale opening and closing, returns, exchanges, and order pickups.
Train team members on point-of-sale use, procedures, and best practices.
Ensure the safety of people and property and help prevent inventory shrinkage.