Retail Full Time Keyholder: Bethesda

Framebridge•Bethesda, MD

22h•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Bethesda, Maryland retail store. The Keyholder is a trusted leader on the floor who handles key-holding responsibilities while delivering an exceptional, customer-first experience. This role reports to the Store Manager and supports the store team through customer service, training, product and design guidance, and operational execution. The position requires schedule flexibility, including evenings and weekends. Framebridge describes its workplace as inclusive, equitable, and collaborative, with an emphasis on craftsmanship, continuous improvement, adaptability, teamwork, personal responsibility, creating special customer experiences, and building lasting relationships.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift and carry up to 30 pounds, including frames, supplies, or packaging materials.
Ability to bend, reach, and perform light physical movement as needed in a retail or production environment.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve store operations to help meet customer experience and financial goals.
Build customer relationships and coach retail team members using strong listening, oral, and communication skills.
Provide product knowledge and design advice to customers, and train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge's 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.