Retail Full Time Keyholder: Soho

Framebridge•New York, NY

2d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Soho retail store in New York, NY. The Keyholder provides floor leadership, takes on key-holding responsibilities, and helps deliver a customer experience that encourages customers to return. The role reports to the Store Manager. The position supports customer service, team onboarding and training, store operations, product and design guidance, and the achievement of customer experience and financial goals. The Keyholder is expected to represent the Framebridge brand, use sound judgment to answer questions and troubleshoot issues, help fulfill the company's 100% happiness guarantee, and identify opportunities to improve the retail experience. Schedule flexibility is required, including evenings and weekends. Framebridge describes its culture as inclusive, equitable, and collaborative, with an emphasis on craftsmanship, continuous improvement, adaptability, accountability, collaboration, and building lasting customer and team relationships. The role involves standing for extended periods, light lifting, and bending, reaching, and other light movement. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 lbs, including frames, supplies, or packaging materials.
Ability to bend, reach, and perform light physical movement as needed in a retail or production environment.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training retail team members.
Execute and improve retail operational activities to meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Develop and demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.